Horrible customer service, you have to jump through a bunch of hoops just to be able to talk to someone. I was suppose to receive my gaming monitor today when I received an email that my monitor was being sent back with no explanation. Come to find out from Bestbuy that my monitor was broken in transit. When I inquired about why it was being sent back, I was told by an Ontrac representative that it’s being returned to sender again with no explanation as to why. So if you want to wait days for a delivery just for your item to “break in transit” on the day of delivery then Ontrac is for you.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.