Same experience nearly every time a company chooses to use Ontrac. Last night it said item delivered and it wasn't. This is the second mess up within a week. On the other half of the same order they delivered the wrong item intended for another customer and I never did get my stuff.This company messes up over and over, and they never get here until after dark and then don't text or anything to say the package is delivered (and sitting outside).When you have a problem there's NO HELP AT ALL on their site. Their automated system is a maze to nowhere. When I clicked I had a problem last night and that it said item was delivered and it's nowhere to be found, all it said was Thank you. No way to resolve the issue. This company doesn't care, and I keep having to deal with Target and Warlmart so often, that after this "last straw" I told Warlmart to close my account and delete my credit card information.I am not going to put up with this when they know they have onging problems with this terrible company and yet (so far) keep using them.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.