I'd give them 0 stars if I could. My package was not only delivered to the wrong apartment building, but also assigned to a random resident of that building. I opened a ticket and contacted OnTrac, was told that the driver would go back to get the package and redeliver it to the correct building (which is literally down the street). It has been a week, and I still haven't received it, and when I contacted Customer Support they said there's nothing they can do and the investigation is closed. Totally unprofessional and unreliable. I even tried retrieving the package myself, but I have a feeling someone stole it since you need a barcode to even open the locker. Someone got $200+ worth of free clothes, all because the OnTrac delivery driver didn't properly read the address or care enough to get it to the right person.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.