LaserShip/OnTrac was supposed to deliver my package, tracking #1LSCXLN004OE734, on Monday 02/17/2025. I ensured that I was home for the entirety of the day for this delivery as I live in a residential apartment building with no doorman to let them into the building via the building's buzzer system (the common type in New York City). This particular delivery driver, who LaserShip/OnTrac's customer service refused to identify, marked my package as "Delivery Attempted" at 4:04 PM on Monday 02/17/2025 despite the fact that no attempt was ever made. Again, I was home and available all day to let this delivery person into the building and accept the package.The only resolution that the customer service agents, Janelle, Tierra, and Robbi Jean, provided was that delivery of my package will be attempted in 1-2 business days. I cannot be home and available these days as I need to be working at my job, so there is no way I can receive this delivery. I'm not sure how they expect me to receive these goods I have already paid for, so this is essentially theft by the circumstances they have created.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.