I was directed by the shipper of my packer to contact Ontrac for the tracking of my delivery. When * finally got what I was told to be a "live agent named Adrian" he was unhelpful and ended our chat without hearing me out! When the shipper says to contact Ontrac and Ontrac says to contact the shipper it is a joke! Tracking the package said the package was in Virginia but "Adrian" said they have no idea where the package is and I need to contact the shipper. Worst customer service treatment I have ever received!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.