Placed my order on Friday morning from HomeDepot.com and it was scheduled to arrive the next day, Saturday. The Ontrac info said it was out for delivery at 10:32am on Saturday. Then at 5:12pm the status changed to "Company Closed on Delivery Attempt". We were home and it is not a business. There is no business on my street anywhere in the town. So this is an outright lie by the driver because HomeDepot confirmed this morning that they have the correct address. I told the HomeDepot service rep (a very nice guy) that I would like to pass along to his Supervisor that Ontrac is not a good business for HomeDepot to use. I could have ordered the same item from Amazon and had it the next day - I trust Amazon to deliver. I was trying to not use Amazon and give some business to HomeDepot, but as long as they are using Ontrac I will not be placing orders online with HomeDepot.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.