I have never seen a delivery service this bad. From now on if I see a company using this service I will not be ordering anything. I've had three terrible experiences with 3 different orders (different companies). The first time they sent my package back to the company with no reasoning and lied and said they attempted to contact me.. they never did. The 2nd time it was out for delivery then suddenly delayed didn't get for two days later. This time It has been out for delivery on three different days and I still do not have my package. I attempted to chat with the customer service agent just to see what the issues it . Very rudely stated oh the driver attempted but it was no where safe. Umm they never even came (I have cameras) and a very safe porch the package could have been left. Also someone was home all day they could have knocked but again no person was ever on my camera so yeah they never showed up. I simply tried to explain this to the agent who said "well it wasnt me that tried to delivery the package". Ummm what I didn't think you did just trying to figure out what's going on- because obviously if I ordered it I need it.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.