Companies should stop using now!In November 2024, I ordered items from Adidas and Levis. Both orders were supposed to be delivered by OnTrac. OnTrac reported the Adidas sneakers as delivered but they never were. Then they reported the Levis jeans as being less than 30 minutes away in Pittsburgh PA and undeliverable for 21 days due to bad weather. There was no bad weather in our area that prevented deliveries. Adidas was helpful in resolving the missing delivery. Levis made me wait 10 business days without any contact/updates from OnTrac before issuing refund.Businesses that contract with OnTrac need to stop pushing the burden on consumers. You are taking our money and wasting our time. Your partnership with OnTrac is ruining your brand and reputation!I am writing to express my frustration and disingenuous service provided by OnTrac.They provide unreliable service. Per my experience with two companies on two different orders.They lie to consumers. First reporting a package was delivered that wasn’t and second reporting another package was undeliverable for over 9 days due to weather conditionsThey do not provide a way to reach the company to talk with an agent about the packages. I have looked online and the only options are chat and submitting an online response.I wrote the Pennsylvania Office of Attorney General to express my concerns about deceptive practices. They were unable to successfully resolve the issue on my behalf. So, I am sharing here to amplify the voice of the customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.