You claimed my package was delivered, but my security video of the porch and driveway showed no vehicle arrived nor any courier walk up my long driveway to the front door . I am thankful adidas refunded me the cost of my workshoes. Although they declined me at first until I produced a security video. I can't believe adidas would partner with you and believe you take care of their business and customers. You couldn't even produce proof of delivery that you were in the area. I understand it's a busy season, but clearly, you mark delivered just to save face. If you delivered to the wrong house, our neighbors will let us know. There are no porch pirates in our private street. our cameras are for our pets or young children leaving the perimeter. Clearly, there was no delivery. Either the package is sitting in your warehouse filled with many undelivered packages, or your courier has gifted himself with workshoes. I hope he needed it more than I did. They were expensive. But to say you delivered when you did not is a lie. Your managers are only interested in metrics and bonuses. There is no commitment to service. The FBI should inspect your warehouse and see how many packages are being kept.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.