Going through hell with this joke of a business right now. They assume ZERO responsibility when they misdeliver a package!! They left someone else’s package on my doorstep on the day of my delivery so I knew I was screwed. I contacted them immediately and it seemed as though they were going to send the driver back to pick up that package asap, and I assumed they’d have mine for me…but NO. That was four days ago and the package still sits on my front porch and I have no package!!! For two days both tracking numbers showed as ‘out for delivery’. Then I got notice on the third day that my ‘package was delivered’! Really? WHERE??? I’ve contacted them probably 7 times, and ultimately they now tell me that my package does NOT show as misdelivered and that I need to contact the shipper! WHAT??? I’m so pissed and frustrated!!! What kind of joke IS this company??? I would NEVER choose this shipper if I had the choice!!!
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.