OntracHow can it say delivered on January 26th when it says it arrived at the Duhurm Ontrac facility? Yesterday at 6:34am . I am in need of my package please.Therefore it was never delivered or received. Ontrac has to do better at communicating with customers who are waiting to receive their packages in real time and actually have a customer service rep to speak with this is unacceptable. We don’t pay money for our packages to have them sitting in a warehouse to never be delivered or have your associates steal and keep packages for themselves. You have bad reviews for a reason I have NEVER had to deal with this from any other carrier service and if I did they had an actual customer service representative reach out to me to get the issue resolved . There also needs to be a requirement for delivery drives to provide proof of delivery with pictures with the CORRECT ADDRESS
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.