My package has been stuck in a location for two days, and the status was updated to indicate a weather delay. However, I live just 20 miles away and can confirm the weather is fine. I attempted to reach out for assistance but couldn't connect with a live representative. The automated chatbot just loops back to the start until it eventually disconnects me. I will not be ordering from any seller that partners with this service. I'm left wondering if I will ever receive my package.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.