I faced issues with two packages mishandled by the service within a week. The first package was sent to the wrong address, and I received no information about its whereabouts. The second package was marked as 'delivered,' yet it never actually arrived—my security camera confirms that no delivery occurred, and there was no delivery photo provided. I reached out for help both times, but each 'investigation' was closed within 24 hours, stating that the system shows it was delivered, and I should contact the seller. It's unclear what kind of investigation is being conducted if they are only checking their own records without any further verification. These items were meant as Christmas gifts, and the lack of accountability, accuracy, and customer support is incredibly disappointing. Based on my experience, I cannot recommend this service for reliable or timely deliveries.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.