Hello,
I am writing regarding my Amazon order shipped via OnTrac with tracking number D10017100925841.
Based on the tracking history, the package was repeatedly scanned and sent out for delivery in Durham, NC, and eventually marked as “delivery attempted, but business was closed.”
This information is completely incorrect.
My correct delivery address is a residential home in Raleigh, NC 27610.
It is not a business address, and it is not located in Durham, NC or near Duke University.
Because the package was sent to the wrong city and misclassified as a business address, no delivery attempt was ever made to my actual residence. As a result:
- I was never contacted by OnTrac or the driver.
- No delivery attempt occurred at my Raleigh address.
- No missed delivery notice was left.
- My home security cameras confirm that no OnTrac driver appeared at my residence.
- I was never informed that a signature would be required, and prior Amazon deliveries to this same address have never required one.
Given these facts, the “business closed / no receiver” status is inaccurate. This is clearly a misdelivery caused by an address and location error, not a failure on my part.
This package has already been delayed for an unreasonable amount of time. I request that this issue be resolved immediately by either:
1. Correcting the address and arranging redelivery to my Raleigh residential address, or
2. Issuing a replacement or full refund if redelivery is not possible.
Please escalate this matter as necessary and resolve it promptly.
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