This was one of the worst delivery experiences I’ve ever had.
An OnTrac delivery driver threw my package more than ten feet instead of placing it at the door. When my wife confronted him about this reckless behavior, the driver responded by cussing her out, escalating the situation instead of taking responsibility. This entire incident was captured on video, so there is no ambiguity about what happened.
This is not a minor mistake or a one-off inconvenience — it’s a complete failure of professionalism, customer service, and basic decency. Mishandling packages is bad enough, but verbally abusing a customer is absolutely unacceptable.
If this is the standard OnTrac holds its drivers to, then the company has a serious problem with training, accountability, and oversight. I would strongly advise anyone who values their property — and being treated with basic respect — to avoid this company if at all possible.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.