I Have no idea how they're still in business with this thieving reputation. They marked my package as delayed the second they received it on feb 18th and have said it would be delivered every day since with no change.
Decided to see what their customer service would say and the rep I was connected with closed the chat on me after a 10 minute wait. They need to be investigated by whatever authority deals with this, it's baffling that they're still around. Also shame on all these big companies for using them, I'd advise you to complain to any seller the second you find out they're using ontrac and try to shop elsewhere.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.