I am extremely disappointed with OnTrac’s service. My package (tracking number ending in 7324) was delivered to the wrong address, and no one seems willing to take responsibility for it.
When I contacted customer support through chat, I received nothing but automated, template responses that did not address my issue at all. Calling customer service was just as frustrating — no one answers the phone.
It is unacceptable for a delivery company to misdeliver a package and then provide no real assistance in resolving the problem. I expected accountability and support, but received neither. Very unprofessional service.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.