I ordered a hat from Fanatics on 2/20, and was given a Tracking link. On 2/22, the Tracking showed that the package was in Franklin, Mass, and "out for delivery" that day to my residence very close to Boston, approximately 45 mins from Franklin. A major snow storm was expected to hit the Boston area on 2/23, AFTER the 2/22 delivery date. Tracking later on 2/22, BEFORE the storm, said that the delivery was delayed due to the weather. Since 2/24 Tracking kept showing expected delivery dates one day later, until 3/02, when it stopped updating. On 3/05, in response to my email request, OnTrac responded that I should contact the seller, essentially saying they did not know where my package is in their system. The company is horrible, I wouldn't ship to someone I disliked using them. If I could do 0 stars, I would.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.