“””updating my review” That said, after emailing the company to share my feedback, Emily was very apologetic and immediately offered me a full refund — and even told me to keep the towels. I truly appreciate the prompt and hassle-free resolution, even though the product itself was such a letdown.Received my towels today and I couldn’t be more disappointed. There is absolutely nothing “luxury” about them. They are paper-thin, rough, and look nothing like the photos online. They actually look like towels that have already been washed dozens of times — dull and not fluffy at all. For the price, I expected thick, soft, spa-quality towels, but what I got feels cheap and flimsy. This was a complete letdown, totally misleading, and honestly a total waste of money.You could find much better towels in a cheap department store.
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