Get your towels somewhere else. I ordered 4 bath towels and 4 hand towels ($219.80) on 25 Aug. After several inquiries about the vague tracking info, I received the package on 17 Sept. and opened it on 22 Sept when I returned from a trip.The towels were crushed into a vacuum-packed lump. In order to see the towels, one must open this sloppy packaging, thereby losing any possibility of return as they stipulate that the towels must be in the original packaging - and then shipped to China ($$), even though the return address on the package is in Los Angeles, USA (??).Such appallingly poor quality, it would be amusing to compare with the photos on their faux-fancy website if you weren't thinking about how much money you've just thrown out the window. Thin, poorly stitiched towels, uneven edges and the hand towels are not even a standard size. They look cheap and the beige color is more of a washed out brown-yellow.Onuia has offered me a 10% refund, and then a 15% refund to "make it right". I have refused these offers as I consider it an insult. I have asked for a US address to return the towels for a full refund. No luck. UPDATEThere seems to be a very strange game going on with this company - 1-star reviews reflect frustration at incremental offers of partial (10%, 15%, 30%...) refunds, and then updated reviews showing 3 stars when reviewers have finally been fully refunded. I have no intention of playing this game, it's not worth my time, and I resent the hassle and anxiety of the back and forth with "Emily". Stay away from Onuia, something very sketchy going on.
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