DO NOT PURCHASE FROM THIS COMPANY!I purchased a full towel bundle from Onuia, expecting premium quality as advertised on their website and social media. Unfortunately, within a short time, the stitching on multiple towels came apart across all sizes.Despite providing clear photos and initially being offered replacements for some of the items, the company later refused a full refund, insisting their 30-day policy applied — even though the products were faulty, not simply unwanted. I find it unacceptable that a supposedly high-end product would start falling apart so quickly and even more disappointing that the company declined to take full responsibility.Update:Your template reply below does not resolve anything as your customer service department have already confirmed they cannot do anything, despite the product being faulty and of poor quality.
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