Excellent customer ServiceAlthough I was unhappy with the product delivered, as mentioned in my original review, however, when I reached out to the customer services team, they were great. They were very helpful and dealt with my concerns. They very effectively accepted the fault, as they had a faulty batch delivered, realised their mistake and did not hesitate in compensation. I would definitely say excellent customer service and this matters a lot…This company is a total scam. The product shown and described on their website while ordering is opposite to what you receive. The original product is not luxurious at all. After the first wash (even before use), the stitching is all ripped. The towels are not fluffy or soft as described. I even wonder if it's the right 800gsm weight as described on their website. This is about their most luxurious product, God knows what other products would be like.
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