I purchased three dressing gowns from Oniua and was very disappointed with the quality. The sizes and colours were wrong, and the fabric was simply not cotton as advertised. The care labels had also been deliberately cut off.When I asked for a refund, the company refused to accept responsibility, forcing me to cover return shipping costs to China even though it went against their own returns policy, which they kept referring me to!!They kept offering partial refunds, starting at 10% and increasing to 30%, each time telling me to just keep the faulty gowns. The whole process has been ridiculous and after now about 30 email exchanges with them, I am no further forward with my return and looks like I will be £180 out of pocket for simply cheap items which were totally different items to what was advertised.Stay clear of this company!
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