I ordered 16 towels from Onuia, and 11 arrived defective with serious quality issues. I provided photo evidence, but instead of honoring EU consumer law, the company only offered small partial refunds or insisted I return the items to China at my own expense, including shipping fees, possible import taxes, and even the risk of losing the parcel!!On the order page, a return address in Amsterdam was shown, but afterwards they claimed returns must go to China. This is misleading and unfair.I am now forced to pursue a chargeback and file complaints with consumer authorities. Be very careful before ordering from this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
