I ordered a big pack of towels (spa bundle, with 12 units) two days ago at 9pm.However, I decided to cancel it on the next morning at 8am because my husband had already bought other towels, of which I was not aware.I sent an e-mail to their contact address, and Josie (according to the signature of the e-mail, the founder of Onuia) replied to me a few hours later with the message: "We completely understand, and we’ve gone ahead and refunded your order [...]." I checked my credit card and, indeed, the whole amount was refunded.Therefore, I cannot assess the quality of the towels myself, but I can assess the customer service, which was great in my experience: fast and easy. Within less than 24 hours, I had made an order, I had requested to cancel it, and I had gotten my money back.This gives me confidence to try their products if I ever need new towels again. I'm curious to see the quality, to be honest, after seeing so many controversial reviews here.
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