I recently registered an account with your casino and made a deposit of approximately USD 2,500 to receive the USD 500 bonus offer. The bonus was credited to my account immediately. After placing a few bets, I was suddenly restricted from using the sports betting section. At that point, my account balance had even increased.Since then, I have been experiencing a constant blue screen and cannot view any games or odds, meaning I am unable to place any further bets. Under the “Bonus” section, I can no longer see the initial active bonus — instead, my balance now shows a bonus credit exceeding USD 2,500, which appears to be locked. I also cannot use this bonus on other casino games.I contacted your customer support team, and they informed me that if I cancel the bonus, more than USD 2,500 would be deducted, causing me to lose over USD 2,000 — even though the situation is beyond my control due to the imposed betting restrictions.Given these circumstances, I kindly request that you cancel the current bonus and refund my original deposit amount of approximately USD 2,500 to my account.Please let me know once this issue has been resolved or if you require any additional information from me to process the refund.
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Our casino offers a wide selection of games, from slots, crash games and live casino, designed to deliver a thrilling experience.
🎁Bonuses and Promotions
We provide our players with a wide range of bonuses, alongside our 7-in-1 Bonus and VIP Program, to enhance your experience across both sports betting and casino gaming. For sports enthusiasts, we provide the Combo Boost for better odds and more markets, plus Daily Reload Bonuses, Weekly Combo Offers, and Monthly Activity Rewards. Casino players can enjoy Free Spins, Reload Bonuses, and regular cashback promotions, ensuring you’re always rewarded whether you prefer slots, crash games, or live casino.
We also offer a user-friendly cashier with diverse deposit and withdrawal options, supporting both fiat and cryptocurrency methods, making transactions simple and convenient.See more
