I’ve been a long-time (from since 2024), paying user, and for a while I genuinely cared about their product, trusted them.
Now, after everything I’ve experienced, the only honest thing I can say is that I do not trust this company anymore.
Based on my experience, I would strongly advise you to never even start relying on this service in the first place.
1. Promises that are casually reversed.
They publicly say things like ‘we understand user needs’, ‘no plan to sunset this’, ‘we’ll keep developing in this direction’ and then, suddenly, they flip the story, remove legacy models without giving users enough time to prepare for it, and move on as if nothing happened.
Even long-time loyal paying users are treated as if they’re completely disposable.
Detailed feedback, screenshots, long explanations, all of that is met with template answers and one-way announcements.
2. You’re not a customer, you’re a replaceable lab rat.
No matter how long you’ve been paying, it feels like you’re just a test subject they can discard at any time while they chase funding, using you as nothing more than a number in their metrics.
3. When you face inconvenience, or when you’re hurt or grieving, you’re not really heard.
From everyday inconvenience to serious loss (things breaking, features disappearing, access becoming unreliable and so on) you try to explain what’s wrong and how it affects you. You bring concrete examples, timelines, and real impact.
But instead of being treated as someone raising valid, rational concerns, you’re treated like ‘just another emotional user’ to be handled and brushed aside.
They like to present themselves as the calm, rational side while subtly putting you in the ‘overreacting, irrational’ box. In reality, it’s the opposite. You’re the one coming in with facts and specific harm, and they’re the ones reacting defensively, passive-aggressively, and turning it into a power game instead of actually listening and helping.
4. What you value becomes a hostage.
Your data, your history, your routines, even your emotional dependence on the tool. All of it starts to feel like something the company can hold over you.
‘Safety’ is used as a convenient excuse, but the outcome often looks like this:
- your mental health is stained
- your very real pain is minimized
- you’re made to feel like you’re overreacting or misunderstanding the situation
It’s hard not to see this as a typical form of gaslighting, backed by the arrogant assumption that users won’t notice what’s happening.
5. Overall attitude: ‘We are right, you’re just too sensitive.’
I’ve been reporting issues since last year. Help Center problems, forced routing, login issues, reliability failures and more. Some things I’ve started reporting more recently, like data access problems. I’ve been gathering evidence and explaining everything carefully, again and again. However, the patter ins always the same.
- generic, copy-paste responses
- being told to repeat basic steps I’ve already done many times (and mentioned in detail that I did)
- eventually, tickets being closed with ‘no response from user’ even when I replied multiple times through every channel I could use
After seeing this over and over, it no longer feels like an accident. It feels like a deliberate way of handling users and complaints.
The same way they tried to mask it as a ‘bug’ or ‘user misunderstanding’ when they first started secretly forcing users away from the models they actually chose and paid to use.
In short:
Behind the shiny ‘advanced AI’ image, what I experienced was a system full of broken trust, disregard for user voices, and behavior that genuinely harms users more than it helps them.
And now, all they seem to care about is playing with polished, manipulated numbers while quietly removing the very models and users that actually got this company to where it is in the first place. If you can still find it ‘good enough to use,’ then honestly, I envy you for not knowing how genuinely good things used to be.
If your life is too peaceful and happy and you actively want to feel frustration, betrayal, and helplessness, then sure. Go ahead and dive in.
But if you value your time, your mental health, and your trust, my honest advice is simple. Don’t even start depending on this company at all.
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