I've been a ChatGPT Plus subscriber for over 800 days. I'm sharing this experience because I believe these are reproducible bugs that may affect other users, and the support process has been deeply disappointing.
Issue 1: Web Chat Archive & UI Instability (Case #05437902)
First reported: February 7, 2026 — Still unresolved as of February 26, 2026
After using the built-in "Archive All Chats" feature, the following bugs occurred on web:
Archived chats remained visible in the main chat list (marked as archived but not hidden)
New chats appeared duplicated in the web chat list; duplicates changed count after refresh
Archive search returned incorrect results on web
Archive sort order was inconsistent on web
Importantly, mobile behaved correctly throughout. This strongly suggests a web client-side state rendering or indexing issue, not a data corruption issue. HAR files were submitted as requested.
Support escalated to a "specialist team" on February 15 and promised a response within "a couple of days." It has now been 11 days with zero follow-up.
Issue 2: Data Export Feature Malfunction + Support Misinformation (Case #06111994)
When I reported that the in-product export feature was stuck at "started," support agent Mark responded directing me to the Privacy Portal, stating the in-product export "may only include references to your conversations, rather than the full content."
However, within minutes of Mark's email, I received the completed export file from the very in-product system he said was inadequate.
This means either:
Support was unaware that the in-product export had already completed, or
Support defaulted to a Privacy Portal redirect without checking the actual system status
Either way, the response was factually incorrect and unhelpful.
Summary of Support Issues:
11 days of silence after escalation promise
Automated responses sent to a detailed technical bug report
Misinformation provided about a core product feature
No acknowledgment of ongoing web client instability
I'm not posting this out of frustration. These appear to be real technical issues worth investigating. Has anyone else experienced similar web archive or export instability?
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