I purchased a vehicle (Reference 10375701) through OPENLANE and completed the full payment on the same day I received the payment request (25/02), including the additional €160 Optimo service fee for priority handling.
Despite paying immediately and choosing the Optimo service, the delivery date has been changed multiple times. I was informed that Optimo would provide faster processing, but in reality, there has been no visible benefit. The vehicle remained in transit planning for an extended period, and all delivery dates provided were only estimates with no guarantee.
Communication has been polite, but timelines have been unclear and repeatedly postponed. As a business owner, I depend on this vehicle for work, and the uncertainty has affected my planning.
I understand that logistics can sometimes cause delays, but when an additional fee is charged for priority service, customers expect measurable improvement in speed or at least clearer scheduling transparency.
I hope the company improves: Realistic delivery timeframes Clear explanation of what Optimo actually guarantees
Better coordination between logistics and customer communicationOverall, the process feels slower than expected for a paid priority service.
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