On October 16th, 2025, I was approved to refinance my auto loan through open road lending. They promised a payoff check would be sent to my current lender within 3-5 business days. After 10 business days later they still never sent the payoff check. After a lot of back and forth they finally admitted the primary loan officer was out of office. The fill in loan officer missed it. Now I am late with my current lender. I am past due with a late fee. Still as of October 31st my current lender has not received the payoff check.Open road said that FedEx lost the payoff check. So now today they said they would make a new payoff check and give me a FedEx overnight tracking number. They have not done so. Now my current lender wants their payment plus a late fee. And now open road lending partnered with Westlake and I owe them a payment within 3 weeks. I owe two banks for the same car payment. Horrible. This entire experience was terrible. I wish I never got into this mess. I wish I never met open road. I wouldn't recommend them to anyone.
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Recognized by Inc. Magazine as the 37th fastest growing private company in America, OpenRoad Lending is your auto loan specialist assisting you in finding the best auto loan terms for your new or used car purchase or by helping you save money by refinancing your existing vehicle. Headquartered in the Dallas/Fort Worth area and chosen as one of the Best Places to Work by the Dallas Business Journal, we provide loan products to customers throughout the country and our staff has helped tens of thousands of consumers just like you get into the car or truck of their dreams. With OpenRoad, you are in the driver’s seat when it comes to the full details of your loan. No hidden costs, no application fees – just a great rate, easy process and award-winning customer service experience to help you along the way.See more
