I really enjoy the convenience of using OpenTable — it makes finding and booking reservations super easy. However, I’m extremely disappointed with their points system, which feels like a rip-off.I recently realized that my points were constantly disappearing, even though I was regularly using the app and earning more. It turns out they expire after 3 years, which I think is unfair — especially for loyal, active users. Most reward programs don’t remove points if you continue to earn them, and OpenTable really should follow that standard.Until they change this policy, the rewards program feels misleading and frustrating, which takes away from an otherwise great service.
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