I was directed to Optimise through BUPA and received a diagnosis of ADHD earlier this year. I was initially a little apprehensive about going through the diagnostic process, as my confidence in mental healthcare provision was low after marginally negative experiences with the NHS around 20 years ago. How different the experience has been with Optimise! I was wary of starting the diagnosis process, initially trying to muddle through without medication, but I can now certainly say that it’s been worth it, and the team has made what could have been a stressful process much easier and less turbulent than I’d imagined it could be. I’ve felt totally supported from the outset. The service is a far cry from the horror stories bandied about in the press about private ADHD assessments – the offering has been thorough, professional and provided a high standard of care throughout. Both the diagnosis and resulting medication have made a huge difference to my general wellbeing and daily life.At each step of the way, from my initial consultation to my assessment and titration period, I’ve felt that the service is totally person-centred and respectful, with a high level of professionalism. I’ve had a say in my treatment pathway throughout and always felt listened to. I initially felt uncomfortable talking about issues that I face with ADHD, but every staff member I’ve spoken with at Optimise quickly made me feel comfortable and at ease. Dr Nazir has been amazing from the outset. He takes time to listen, explains things clearly and is non-judgmental – talking to you like a person and treating you as an equal – making sure you are comfortable with the decisions and treatment offered. Anne has also been fantastic throughout diagnosis by clarifying the process and dealing with queries right away. I also absolutely appreciate the efficiency and modern digital solutions that Optimise offer. It makes the regular check-ups and getting my medication so easy – especially as someone with ADHD who finds these things difficult and time-consuming. Much communication around booking appointments and asking questions can be done via email, meaning no long waits in call queues, no need to call within certain opening times, and the ability to check over messages before sending. Documents (from medication information leaflets to assessment reports) are securely stored in an online account, meaning I can access them easily from anywhere. Appointments can be conducted remotely online, so they are convenient and don’t disrupt your day, plus it’s easy to attend on time. Prescriptions are processed automatically each month, sent directly to the linked pharmacy, with the option to pay online without a fuss, and the medication is then posted to me – no need to visit a pharmacy and wait in queues. I do as much as I can online in all areas of life, and it was a relief to find such an efficient, no-nonsense service offering digital solutions to healthcare!I’ve been so pleased with the service provided by Dr Nazir and Optimise as a whole, that I declined moving over to GP shared care and have chosen to continue with them. The simplified, friendly service they offer is worth paying for!
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Optimise Healthcare Group is a specialist service offering a range of treatments for those suffering from debilitating mental health conditions.
Led by a team of leading consultant psychiatrists, psychologists and mental health nurses, Optimise Healthcare Group combines years of working in both private practice and NHS to deliver effective, non-invasive mental health treatments for long term recovery.
Our trained team of mental health experts are with you every step of the way and are available to offer reassurance, advice and expertise when required.
All treatments are delivered with empathy, warmth and understanding.See more
