They take your money for the account and fail to reimburse, exploiting the "use it or lose it" policy. I submitted documents for costly prescriptions, following all guidelines. They easily approve $20 prescriptions, but for the $600 one, they demand a signed letter from the doctor explaining the prescription, despite the RX already stating that. This is MY MONEY. They are worse than insurance companies. I've been trying since mid-year to get reimbursed, submitting paperwork multiple times. THE WORST.
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