optumbank.com

1
1 Based on 21 reviews

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Crystal Morris
Frustration Echoed by Many

I echo what many others say—this is the most frustrating process for something that should be straightforward. Although they claim requests for additional documentation are random, my claims show that every fourth transaction is denied. It defies logic; everything submitted is rejected without explanation, and my card is frequently suspended. I've been battling them since July over a $1.47 lab payment. I've provided all necessary documents, yet they continue to deny the claim. It's absurd to think I would attempt to defraud the IRS over such a small amount. I've decided to give up; whatever remains in my account, they can keep. It's not worth the stress.

1
Date of experience: Nov 12, 2025

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