The representative I spoke with had a limited grasp of English, making our conversation hard to understand. It took a long time to place a simple order. It's frustrating when I search for items, and the results are irrelevant. If the items weren’t free, I wouldn’t use this service. They really need to improve their customer support language skills to better serve clients.
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.