I've had repeated problems with customer service. While they handle regular refills adequately, their overall service is lacking. If you need a refill while traveling, it becomes a hassle. I wish my employer offered other options, as I may have to pay out of pocket for my necessary medications.
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.