The representative I spoke with struggled with English, making it hard to have a clear conversation. It took too long to place a simple order. When searching for products, the results often don't align with what I need. If the items weren’t free, I wouldn’t use this service. Improving language skills among customer support staff would greatly enhance the experience.
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Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.