I don’t know if someone from the company reads these, but I have found that if the call doesn’t go well with a customer service agent, they basically won’t hang up the line so that I can’t do the survey after the call. That happened today and I got put on hold when the call ended. That has happened in the past as well. They want their metrics to look good and your customer satisfaction goes down.
However you are managing your call center staff, it’s not working.
Claim your business profile now and gain access to all features and respond to customer reviews.
Optum, a part of UnitedHealth Group, is a pharmacy benefit manager and care services group operating across 150 countries in North America, South America, Europe, Asia Pacific and the Middle East.
