Extremely Poor Service – Prepaid SIM Deactivated Due to Optus Error
I recently purchased a prepaid SIM from Optus, and shortly after, the payment was reversed for no clear reason. This caused my service to be immediately deactivated—even though I had already paid.
Trying to get this fixed has been incredibly frustrating.
Optus Belmont store was absolutely no help; they just kept directing me to call customer service. When I called, my calls were routed overseas, and I received zero assistance. No one could explain what happened, and no one took responsibility for fixing the issue.
I’ve wasted time, energy, and now I’m left without service because of something that was completely out of my control.
Honestly the worst customer experience I’ve had with a telco. Optus really needs to lift its game.
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