The customer service has been extremely rude and dissatisfactory. One person tells me one thing and I try to action it after his advice. The Optus store employees can't work out how to action it and say they don't speak to the Optus team on the phone so I just have to do it again.
I call and get told my case manager is uncontactable so to wait for his call. He calls me 3 times, leaving a voicemail because my phone doesn't ring. Each time, I immediately call back, two of the times he has gone on a break and the other time he had signed off for the day early. It wasn't til the third call that I had the guy finally work out that my phone had blocked the phone number thinking it was a scam caller which explains why it hadn't rung.
I call another two times and wait 40 hours for the case manager to finally call back! When he does, he is extremely rude, telling me he'd closed my case so what could I be calling for. I explain the store couldn't action what he told me to do. He claims the store obviously doesn't know what they're doing so I'll need to start a new order through the Sales Team. He puts me through to them and they tell me he's wrong and I actually now have to wait about 10 business days before anything can be actioned.
This has been ridiculous!
The on app chat was also very rude to me, claiming that he had called me 3 times without any response from me even after I explained that I'd missed the calls because it was blocked and immediately returned his phone call each time within a minute.
I'm seriously disappointed in such a big company to have so little care for their customers and clearly lacking some training with their Case Managers.
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