Optus esim from shell harbour shop.Didnt have passport so showed uk picture driving licence and were happy to sell to me .When to new zealand for 8 days asked in airport at optus shop re best todo he said I will stop data and buy new sim .Fine come back to Australia and phone locked need put number so go to shop who sold it asking for help and said I needed passport said you sold me one without it on q2 December to which he said I did not and called me a liar so after being asked to leave shop I have no phone due to incompetent management and call centre kept saying we have sent a number to your phone 10 time I say phone is locked so they said we can't help.this is the most incompetent company I have dealt with .
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