Everything went wrong before I even purchased the service. The response time is always unacceptable — at least a five-minute delay between every single message. I was asked to verify my identity over and over again, like the previous checks meant nothing.
There was zero understanding of the issue I was raising. Instead of actual help, I kept getting generic copy-and-paste responses that didn’t address anything I was saying.
This has easily been one of the most frustrating customer service experiences I’ve had. The level of service from the Optus support team is beyond disappointing — it’s an absolute mess.
Three weeks after logging the order, the modem still hasn’t been shipped, yet billing has already started. That’s just a complete shit show. Honestly, it’s pathetic and pretty disgusting.
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