My experience of Optus is of absolute dismay. Your ability to serve face to face has disappeared. We say Yes is your motto. It means we will say Yes you are a stupid looking person / customer who expects service and do not understand anything about how connecting to the internet or mobile network works. Most people are more savvy today than when the telephone and internet was first invented. Never to get sucked in again your service is pathetic. I really tried to utilise face to face customer experience again just for the hell of it. It is a waste of time. Your people look down on others as if they smell. Do not ask me to be respectful to your staff if they are incompetent rude and poorly prepared on how to serve someone. Being in the customer service and hospitality industry for over 40 years it saddens me to see and experience such deplorable service.
A tip to Singtel. Improve your service by closing down all your outlets and not hire staff that are not willing to go the extra mile when providing service. do not hire anybody that does not understand what customer care is all about. Improving this first then reopen your doors and you will kill your major opposition in no time at all. Goodbye I do not know how else to articulate my disappointment any further.
Claim your business profile now and gain access to all features and respond to customer reviews.
