If I could give BIG FAT ZERO I would. Mind you, I’m the type of person that would rather stay quiet than to leave a bad review. But this time Optus deserves it. Contacted their support on 4 separate occasions, wasted hours just being transferred to the ‘right’ department, and still they left me hanging with NO RESOLUTION each time. So much for overpromising and underdelivering. They overcharged me for THREE consecutive bills. And thanks to their UNACCEPTABLY LATE response, I was given a Final Notice and they threatened to disconnect my number, leaving me to pay MORE than what I ACTUALLY OWE. This is EXTORTION. I swear I will leave more bad reviews if they don’t give me refund. After that I’m so leaving this crappy provider. Never again.
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