First time ordering from Orange County, a friend recommended them. Order £20 product, plus extra for shipping, on 6th July. They send email saying product was dispatched on the 7th. Never received any more message about the product and never received the product. I wasn't sure how long delivery takes and was never given a delivery day so I gave benefit of the doubt, just thought it was taking a while. I finally emailed them on 24th July asking what was going on. Orange replied back that apparently my product was delivered on the 8th July and 'outside of the permitted 14 days to raise as a depot will not look at anything over this period and is also outside of the claims terms'. It would of been nice to receive a message saying the product was delivered, then i would of known something was wrong and asked for help immediately. So, no product and no money for me. Pretty upsetting. Don't give benefit of the doubt i guess? Make sure to follow up sooner then i did.
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Orange County's mission has always been to normalise the day-to-day use of CBD products for millions across the globe. You can’t have such a lofty goal without having the highest standards of integrity, ingredients, and manufacturing processes. That’s why as part of our robust Quality Management System, we trace all our products’ ingredients back to their origin, including batches, suppliers, and internal inputs; in short everything we do can be traced back to source from seed to shelf.
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