This is a total scam operation. The policies are not properly explained when you sign up. If you have to put a freeze on your membership bc you are going to be out of town, etc, and can't use it, they CHARGE you a fee for the freeze. This is not explained when you sign up. If you want to cancel, they CHARGE YOU for an extra month even if you cancel 30 days before the next billing cycle. So that's another month that you can't use if you have a health or other issue that you can't use. They also charge you $120? for a heart rate monitor. There is no reason they couldn't use data from a fitbit or any of the other myriad trackers but they want the extra money. You don't get an unlimited number of sessions, you pay for a particular amount of sessions per month and if you can't use them (eg, illness), then you're out of luck. So I paid hundreds, and they want hundreds more, for what I will not use. Others mention the same thing below. Stay away from these ppl at all costs. It's sad that ppl who are healthy and using their memberships won't ever know all the scammy behaviors they use and what will happen if you can't use your sessions for some reason.
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