Bad customer service experience. They don't care. I show up at the OTF location in my hometown and let them know I was arriving 10 mins before the workout. I had issues that morning, the gas station wasn't pumping gas, and I had to park farther away because I couldn't find street parking. In the end, I get there 1 min after they begin, and the front desk lady says I have to reschedule. Mind you, this is a free trial class. I had already signed the form before getting there. Also, she tells me that my ETA was fine and they would still let me in! So, I made a long drive of 30 mins just to be told, we'll have to reschedule you??? Not fair at all. I honestly think it's because my last name is Spanish, and they don't like Spanish people!
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