I am writing to address a discrepancy regarding my gym subscription with Orange Theory Fitness in Sodo Orlando. On January 24th I enrolled in the $24 monthly subscription plan through messaging without signing any physical contract or visiting the gym in person. Recently, I contacted your customer service to cancel my membership due to relocating to One Pass. During this call, I was informed that I would be required to pay a cancellation fee of $179, a condition which I was not informed of at the time of subscription. I have kept a record of this conversation.Furthermore, there is no documentation or communication provided to me that stipulates a requirement for a 30-day notice for cancellation, nor any mention of a penalty fee for failure to provide such notice.I respectfully request a copy of the recording in which your representative states that I agreed to these terms. If this recording is not provided, I will be forced to take legal action to address this matter.I appreciate your prompt attention to this issue and look forward to your response.
Claim your business profile now and gain access to all features and respond to customer reviews.
