June 2023 I had a knee injury. I didn’t freeze my account for a week thinking I would get better, but it was worse than I thought. So I then requested a Month freeze until end of July. I still was not ready to get back to these workouts so I was told I can do a three month freeze and finish up the rest of my month that I couldn’t complete, and “I get a free month when I get back.” Then I notice I was charged almost $200 in July to pay for that “free” month when I get back in October. I REALLY really don’t like liars and swindlers. This is cheating, and dishonest! There wasn’t even a guarantee that I would be able to come back if I had to do some other therapy. So why pay for something that I won’t get regardless? That’s THEFT! Orange Theory Ridgefield connecticut was great except their sneaky fees and unwarranted charges, because it’s simply “their policy”. Just because there’s a policy, it doesn’t always make it RIGHT in many circumstances. I find it very unfair they would take money from people the DISHONEST way. This organization has lost my trust, which could have been avoided if they handled my situation fairly and honestly. I’d like to get my money back for something I never agreed to because this is not right! Shame on you Ridgefield OTF!!
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