I have been a tenant for some time, and I fear that this honest review may lead to retaliation. On November 26th, my boiler broke down, leaving us without heat and hot water. I contacted the emergency service, as we have a disabled child at home. The service provider has also contributed to this ongoing issue. Over the past 14 days, three different technicians have come, including two plumbers who seemed uninformed. The technician who arrived yesterday was an electrician, and while he addressed some wiring, the boiler remains nonfunctional. The previous technicians incorrectly wired the valve and pump, and now, two weeks later, we still have no heat or hot water. I've had to place my wife and disabled child in a hotel twice for a night, which is all I can afford, as they needed a warm place to sleep. I reached out to the company, but they seem indifferent to responding. The escalation team, who might have provided us with proper heaters or a hotel, never answered their phone. True to form, the company promised us a callback, but we're still waiting. With the cold weather upon us, we're freezing in our home. My electricity bill will be exorbitant due to using two fan heaters to warm the living room and one bedroom for my disabled child. All the while, I'm still waiting for the escalation team. If a private landlord treated tenants this way, there would be consequences. Yet, with the company and local authorities, it seems they lack concern. Typically, the service is slow, often taking a month to resolve issues, which only exacerbates them. I reported a leaking shower nine months ago and had to follow up before someone finally came out on November 29th. My primary concern now is the dropping temperatures and the rising electric bill, as we all know how costly fan heaters can be. This situation is entirely due to the company and their service provider, who have failed us significantly.
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